Shipping policy

Shipping Policy

Effective Date: April 29, 2026 Last Updated: April 29, 2026

1. Order Processing

  • Orders are processed within a reasonable timeframe after payment confirmation
  • Orders placed on weekends or public holidays will be processed the next business day
  • You will receive a confirmation email once your order has been dispatched

2. Shipping Destinations

Destination Available
Singapore (Local) ✅ Yes
Southeast Asia ✅ Yes
International ✅ Yes

We reserve the right to restrict shipping to certain regions at our discretion.

3. Shipping Methods

🇸🇬 Local (Singapore)
  • Standard Shipping
  • Express Shipping
  • Free Shipping (on qualifying orders)
🌏 International
  • Southeast Asia
  • East Asia
  • Rest of World

⚠️ Delivery times vary by destination, courier, and other factors outside our control.

4. Tracking

  • A tracking number will be emailed to you once your order ships
  • Tracking updates may take some time to appear after dispatch
  • Use the tracking link provided to monitor your shipment

5. Customs, Duties & Taxes

  • International orders may be subject to import duties, taxes, and customs fees
  • These charges are the sole responsibility of the buyer
  • We are not responsible for delays caused by customs clearance
  • Packages are declared at full purchase value — we do not mark items as gifts or undervalue declarations

6. Failed Deliveries & Returned Packages

  • If a package is returned due to an incorrect address, failed delivery attempts, or uncollected parcel, the buyer is responsible for re-shipping costs
  • We are not liable for packages returned due to buyer error
  • Refunds will not be issued for returned packages

7. Lost or Damaged Packages

  • If your order arrives damaged, contact us within 48 hours of delivery with photo evidence
  • If your order is lost in transit, contact us within 7 days of the expected delivery date
  • We will work with the courier to investigate
  • We are not responsible for packages marked as "Delivered" by the courier

8. Shipping Delays

We are not responsible for delays caused by:

  • Natural disasters or extreme weather
  • Public holidays or peak shopping seasons
  • Customs clearance processes
  • Courier operational issues

9. Contact Us

For shipping enquiries: